Shipping & Returns

SHIPPING

We aim to dispatch your order within 1-2 working days. This doesn’t include weekends or holidays. You will receive a shipping notification email that will notify you of the carrier we’ve used to ship your order, and the different tracking options available for it. 

You can also contact us at hello@aporenaturals.com to get the latest status update of your parcel. We cannot be responsible should there be any delays caused by the courier company or due to any reason beyond our control.

Where does AporeNaturals ship to?

We ship internationally to all countries. If you are not able to find your country in the drop-down list, please email us at hello@aporenaturals.com and we will be more than happy to help you out.

I made a mistake in my shipping address.

If you are interested in changing your address after your order has been placed, please reach out to hello@aporenaturals.com and we will be glad to assist you.

Singapore Shipping Rates

For purchases above SGD90, enjoy free delivery. 

For orders under SGD90, the delivery charge is SGD3.50. 

Need it faster? Opt for our express shipping at just SGD4.50. With express, your order will be at your doorstep within 1 business day, while our standard delivery usually takes 2-3 business days.

International Shipping Methods & Rates (Outside Singapore)

We're excited to announce that AporeNaturals now ships internationally, making our premium products accessible to customers worldwide. Partnering with reliable international logistics providers, we guarantee the secure and timely delivery of your orders to your doorstep, no matter where you are. We're constantly working to offer competitive shipping rates, ensuring that enjoying our products remains affordable for everyone. Feel free to check shipping rates during checkout or reach out to us at hello@aporenaturals.com for any questions.

Who is responsible for international customs duties?

International deliveries outside Singapore may be subject to applicable taxes, VAT and customs duties which are to be paid by the Customer. Please check with your local tax official to see what import duties and/or VAT you are required to pay in your place of residence. Please note that we do not deliver to P.O. boxes.

Please also note that we are unable to fulfill any requests to declare your package for any value other than the total value paid at the checkout.

I did not receive my confirmation email upon check out, help!

If you do not receive your confirmation email, it is likely to be in your Spam or Junk folder. If you're unable to find it, please contact us at hello@aporenaturals.com and we will gladly sort it out for you.

I have a question but can’t find the answer on this page. Who can I talk to?

Our team would be happy to answer all of your questions. Feel free to email us at hello@aporenaturals.com

RETURNS AND REFUNDS

We love the deodorants we make and think you will too. If you are not satisfied with our products, drop us an email at hello@aporenaturals.com within 14 days of receipt to get a refund.

To be eligible for a return, your item must be unopened, unused, and in the same condition and original packaging as when you received it. The only exception eligible for the return requirement is for damaged or defective items. Please send an email to hello@aporenaturals.com with a detailed email accompanied by a photograph of the damaged or defective item and a receipt/proof of purchase from our website.

Customers are required to pay the shipping fee when returning any item. We recommend using a trackable shipping service or purchasing shipping insurance when you return the item(s) to us. We do not guarantee that we will receive your returned item(s).

Once your returned item(s) is received and inspected, we will send you an email to confirm receipt of the returned item(s) and notify you of the approval or rejection of the refund.

If a refund is approved, you will be refunded within 7 business days through the same payment method you used to make the transaction. However, please do allow a longer time due to transfers between payment systems.

If you have any other questions, please email hello@aporenaturals.com

**14-day money-back guarantee is only applicable on the first deodorant that you purchase.